- Most orders are processed within 24 hours of receipt, pending credit card verification.
- Orders with next-day shipping will be processed the same day if received by 1:00 pm Eastern Time.
- Orders placed on Saturday or Sunday will be processed the following Monday.
- If a product that you have requested is out of stock, we will notify you promptly via e-mail that it is unavailable, so that you can make arrangements to get it elsewhere or at a later date.
We accept Visa, MasterCard, American Express and corporate account purchase orders (upon approval). To be considered for a corporate account, please call customer service at (888) 401-7400 during regular business hours.
We are required by law to collect sales tax on all orders delivered to a New York State address. Tax-exempt customers are…
- Any orders shipped outside of New York State
- Organizations that can provide a valid tax-exempt certificate at the time of purchase. Sales tax cannot be removed from an invoice retroactively.
You may fax your tax-exempt certificate to (212) 268-1210 or email it to [email protected].
If you wish to receive coupons or promotions via email, you must sign up on our mailing list which can found at the bottom of any page on this website. We do not issue coupons over the phone and are not responsible for coupon validity from outside sources.
Ordering by Phone
Call toll-free (888) 401-7400, Monday through Friday 9:00am–6:30pm or Saturdays 12:00 to 6:00.
Important Information for Online Orders
Manhattan Wardrobe Supply reserves the right to cancel an order, due to computer processing or human error. Inventory representations are accurate to the best of our ability and knowledge; however, all items are subject to prior sale. We will notify you immediately, if there will be a delay in processing your order or if we are unable to fulfill your request.
We will do our best to process and ship your order the day we receive it, but orders received in after 1:00pm Eastern Time may be processed and shipped the following business day.
- Unopened, unused merchandise may be returned for store credit only if received within 10 days and accompanied by original receipt. Store credit is valid for 6 months after it is issued.
- Intimates are not returnable.
- Shipping fees are not refundable. The customer is responsible for shipping fees on all returned items. If a customer wishes to exchange an item, they are responsible for returning the original item and for the shipping fees on the new item.
- Special Order items are not returnable.
- Please call Customer Service before returning any merchandise, stating the reason for your return. You will be given an RA # to write on the outside of the box and on a copy of your receipt on the inside of your box. Items returned without prior approval will not be accepted. Please include a copy of your original receipt with the RA # written on it.
- Ship returns to:
Manhattan Wardrobe Supply
245 W 29th St 8th Floor
New York NY 10001
In case of damage, please call customer service at (888) 401-7400 for further instructions.