Shipping & Returns

Shipping and Handling

Our standard shipping is UPS Ground, but you may choose the UPS shipping method that fits your needs when placing your order. The cost is based solely on the weight of your purchase. Ground shipping does not come with a delivery guarantee, and all air shipping guarantees are calculated on business days and exclude in their count weekends, holidays and atypical carrier exceptions. Please take this into account when you order. A signature will be required for all deliveries.

Please note: We do not ship USPS. Should you wish to have your order shipped by FedEx, you must provide your own FedEx number and the type of service you require.

All orders are shipped from our warehouse in New York, NY.

We currently offer messenger service to the following NY locations:

Manhattan
0–15 lbs. $23.25
15–100 lbs. $33.00
For each additional 100 lbs, add $8.

Long Island City, Brooklyn, Queens
0–100 lbs. $55.00
For each additional 100 lbs, add $8.

Allow 1 hour for order to be processed and 2 hours once order has been actually picked up, making the delivery timeframe a 3 hour delivery window.

Please call for pricing for other locations in the five boroughs of New York City.

Shipping Restrictions

We are unable to ship to APO/FPO addresses and PO boxes.

Please keep in mind that aerosols and products considered hazardous must be shipped by ground only. If you select UPS Air or three-day service for these items, your order will be automatically changed to GROUND service, or altered to include both AIR and GROUND service.

International Shipping

We only ship international orders to customers who have their own account with a shipping carrier.

Returns

• Unopened, unused merchandise may be returned for store credit only if received within 10 days and accompanied by original receipt. Store credit is valid for 6 months after it is issued.
• Intimates are not returnable.
• Shipping fees are not refundable. The customer is responsible for shipping fees on all returned items. If a customer wishes to exchange an item, they are responsible for returning the original item and for the shipping fees on the new item.
• Special Order items are not returnable.
• Please call Customer Service before returning any merchandise, stating the reason for your return. You will be given an RA # to write on the outside of the box and on a copy of your receipt on the inside of your box. Items returned without prior approval will not be accepted. Please include a copy of your original receipt with the RA # written on it.


Ship returns to:
Returns Department
Manhattan Wardrobe Supply
245 W 29th St 8th Floor
New York NY 10001


In case of damage, please call customer service at (888) 401-7400 for further instructions.